does an outstanding job of incorporating the human element in problem solving. She maintains
and values relationships while striving for solutions. -- Eric S. Brown, MPH
Chief Executive Officer
American Red Cross

"... with her thoughtful and insightful questions Molly has been able to elicit knowledge from me that I did not even know I had, and assisted me in organizing that knowledge so that I could problem solve."
-- Hospice Manager

"... Each
of the parties in our
communication/mediation process quickly developed a rapport with her that led to an openness in conversation. I was amazed and pleased."
-- Environmental Organization Board President

trained me
to better understand and navigate the emotionally-
laden and often treacherous waters of conflict management."
- George C. Xakellis,


Sometimes people in conflict situations can benefit from one-on-one coaching.

A coach may use inquiry, reflection, encouragement and discussion to help a client identify his or her goals in a conflict situation and develop strategies to achieve those goals. One common strategy is to work on communication skills.  Unlike a counselor or mentor, a coach rarely offers advice. Instead, a coach helps clients to find their own solutions, by asking questions that give them insight into their situations. A coach holds a client accountable, so if a client agrees to a plan to achieve a goal, a coach will help motivate them to complete their plan.

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Facilitation is the process of helping group members to do their best work. A facilitator contributes structure and process to interactions so groups are able to function effectively and make high-quality decisions. A facilitator encourages participation, promotes mutual understanding and cultivates shared responsibility.

Some of the things facilitators do to assist a team or group:

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Mediation is a conflict resolution process between two sides of an issue with the help of a neutral, third party (the mediator) who guides the process and assists in reaching a peaceful agreement.

What are the benefits of mediation?

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Skill Building:

Skill building is sometimes called “training.” Skill building is not just about training an individual, however. The learning happens in the context of the group and their actual interactions. Some areas of potential skill building are:


No charge for initial consultation
Fees may vary for all-day or multi-day work

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